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Ward Clerk, CPT
Women & Children's Health
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Mission: Together, advancing compassionate, quality care.
Vision: An Exceptional Community Hospital - Setting Standards, Exceeding Expectations.
Values: Respect, Teamwork, Compassion, Trust, Knowledge, Accountability.
Women & Children's Health
# OF POSITIONS:
POSTING DATE: 1 November 2013
As part of the candidate assessment process, applicants may be required to complete a written and oral examination and provide a record of educational activities (including e-learning report) over the last 2 years during interview.
ESSENTIAL QUALIFICATIONS (Knowledge, Skill, Experience)
-Secondary School diploma.
-Medical Office Assistant Certificate.
-Successful completion of a Medical Terminology Course attained from a recognized course of study.
-Minimum of one year recent ward clerk experience
-Recent experience in transcribing physicians orders accurately and proficient use of medical terminology
-Proficient keyboarding skills with a demonstrated knowledge of Intranet, Microsoft Office, Care Manager, Risk Monitor Pro, Solcom, Internet functions, purchasing systems and fax .
-Demonstrated telephone skills and etiquette
-Effective clerical experience and skills including filing, reception & telephone.
-Experience working on staff schedules in a unionized environment.
ESSENTIAL COMPETENCIES (Personal Skills and Attributes)
-Effective communication skills - both verbal and written.
-Personal commitment to excellence in their work.
-Effective organizational skills involving time management and prioritization.
-Ability to work in a fast paced environment with rapidly changing priorities.
-Well developed conflict resolution skills (ie. Managing disgruntle patients, dissatisfied physicians, etc.) and interpersonal skills.
-Demonstrated initiative and ability to work both independently & as an effective team member.
-Well developed problem solving and critical thinking skills.
-Demonstrated flexibility, adaptability and ability to manage change in a dynamic environment.
-Demonstrated commitment to continuous learning and skill development with identification of own learning needs.
-Demonstrated ability to support and embrace the philosophy of Service Excellence and Patient and Family Centred Care.
-Demonstrated participation in building a culture of safety and partnering with each other to improve the safety of patient care processes and systems.
-Demonstrated performance reflecting the Mission, Vision, Values and Code of Conduct of Chatham-Kent Health Alliance.
ACCOUNTABILITIES (Major Responsibilities of the Position)
-Acts as a receptionist maintaining a pleasant, courteous manner with patients, families, public and other members of the health care team.
-Maintains patient confidentiality.
-Accurate order entry.
-Accurate data collection and recording.
-Provide efficient, effective and organized clerical services.
-Assists Clinical Manager with employee scheduling and payroll.
-Books or cancels staff appropriately in accordance with union contracts as directed by Charge Nurse or Clinical Manager.
-Maintains accurate records of employee attendance, holidays, sick time, overtime and time owing.
-Assembles and dissembles patient charts.
-Acts as a liaison for patients/families with members of the health care team.
-Works collaboratively to identify and implement process improvements to better meet the needs of patients and families.
-Understands change by actively participating in successful implementation.
-Maintains a safe environment for patients/families, visitors, staff, volunteers and physicians.
-Actively participates on various unit, program and /or hospital committees supporting our goals and objectives in addition to initiatives that support continuous quality improvement, as required.